#Marriott free night call free#

The rep asked me for proof that I saw a price of 30,000 points. Marriott customer service emailed me confirming that the correct price for the Residence Inn is supposed to be 40,000 points per night. Expect an answer within 3 days of whether they will honor the price. He requested that they honor the price I saw online (2 x 30,000 points per night, using my 2 certificates expiring August 1, 2021). In short: the website showed me and showed him a wrong price.В My first thought was вЂњI expect the price I saw to be honored.вЂќ The phone rep was ahead of me and said he was creating a ticket for someone to look into this. This was simply an IT problem of some sort. During peak season, it costs 40,000 points per night. ThatвЂ™s the reason we couldnвЂ™t use the certificates. He put me on hold and came back later to explain that the hotel doesnвЂ™t actually cost 30,000 points per night. I didnвЂ™t want to pay some other way, as it wouldnвЂ™t address the problem I wanted to solve.

#Marriott free night call free#

The whole reason for the booking was to use the free night certificates expiring August 1. It would not allow him to apply my certificates. After providing the hotel name, dates, and my info, the employee got the same error I had. I called Marriott reservations, figuring they could make the booking for me. I could only apply points to the reservation.ДЄfter multiple tries, clearing my internet history, using my wifeвЂ™s computerвЂ¦still the same problem. On the last page of the reservation, it would not let me choose my certificates. These certificates are worth 35,000 points per night, so I always try to maximize them. Near Universal, I found a property (Residence Inn) listed at 30,000 points per night.

We decided to use up 4 of these on a trip to Disney World and Universal Orlando in June. We have 6 Marriott free night certificates expiring in August. Long story short: like many people, my wife and I are sitting on a wealth of free night awards. IвЂ™ll end with how you might be able to use this for a Marriott free night certificate extension, if you need it. HereвЂ™s a look at what started it and the ensuing discussion with Marriott.

While IвЂ™m happy to brag about this surprise gesture, I think thereвЂ™s a lesson here that could help others. In a surprise move, Bonvoy customer service gave me 2x Marriott free night certificate extension. Customer Service Gave Me 2x Marriott Free Night Certificate Extension This post may contain affiliate links please read our advertiser disclosure for more information.